At Brighton Beach Boho we understand that shopping online is not always easy. While we strive to provide you with accurate information about each item, we know that it may not always meet your expectations.
We will happily provide a refund on all FULL PRICE ITEMS provided your item(s) is returned within 7 days of purchase & includes all original tags, packaging & is in brand new or unused condition, just as you received it.
If these conditions are not met, we will not be able to provide you with a refund. If items are returned to us without a Return Authorisation number & outside of the return timeframe, the item will be returned to the sender without a refund.
We do not accept returns or refunds for sale stock. This refers to an item which has been marked down, or an item which has been reduced during a promotional period. Please be mindful of this & choose carefully when purchasing sale or promotional stock items.
If you have any questions or are unsure about any items please contact us as we’re more than happy to help.
If you'd like to return your item(s) you will need to obtain an RA (Return Authorisation) number. To obtain an RA number please email us at email@example.com or via the Contact Us form stating your invoice/order number & the reason for your return.
We will then provide you with a number which you will need to quote when returning your garment/accessory. Returns must be posted at the buyers cost. We recommend tracked & insured return postage as we cannot be responsible if a parcel does not safely arrive to us for refund.
In the event that your item is faulty, please ensure you include the postage receipt so that we can refund you the cost of your return postage.
You are entitled to a FULL REFUND or EXCHANGE on any genuinely faulty goods within 14 days of purchase. The postage cost of sending any product back to us falls with the customer.
Please be mindful that we work with HANDMADE fabrics & do not accept returns on fabric discolouration, fading, or fabric pattern faults. Please follow the care instructions carefully.
Please email us at firstname.lastname@example.org before posting any item back to us so we can approve & process your request. We will then let you know where to send it. Your email must include your name, address, details of product, reason for return, photograph(s) of the product fault. We will then let you know how to proceed.
We are unable to accept returns for faulty items that have not been agreed prior to shipping.
We hope that you love your purchase(s). We try to provide accurate descriptions of our products. if you feel that there is something we could do better or if you have any questions at all, we encourage you to email us at email@example.com or via the Contact Us form.